FAQs

Frequently Asked Questions (FAQs)

1. What sizes are available?
We offer a range of sizes depending on the shoe style. Each product page includes sizing details and guidance to help you choose the right fit. If you are unsure, you may contact us for assistance.

2. How long does shipping take?
Orders are typically processed within 1–2 business days. After shipment, standard U.S. delivery usually takes 3–5 business days. Tracking information is provided once your order ships.

3. Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders with no minimum purchase required.

4. Can items be returned?
Most unused items may be returned within 30 days of delivery, provided they are in original condition and packaging. Please review our Refund & Returns Policy for full details.

5. How do I request a return?
To start a return, email us with:

  • Your order number
  • The item you wish to return
  • A brief reason for the return

We will respond with instructions after reviewing your request.

6. Do you provide prepaid return labels?
At this time, we do not provide prepaid return labels. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

7. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us promptly and include:

  • Your order number
  • Photos of the item
  • Photos of the shipping box and label

This helps us review the issue and determine the next steps.

8. What payment methods are accepted?
We accept major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

All payments are processed securely through trusted payment providers.

9. Can I update my shipping address after placing an order?
If your order has not yet shipped, we may be able to update the address. Please contact us as soon as possible. Once an order has shipped, address changes are no longer possible.

10. Do you have a physical store location?
Route 40 Supply operates as an online store. Our business is based in Brownsville, Pennsylvania, and we serve customers across the United States.

11. What if tracking shows “delivered” but I cannot find my package?
Please check around your delivery location or with neighbors. If you are still unable to locate the package, contact us and we will assist in reviewing the tracking information with the carrier.

12. How can I contact customer support?
You can contact us using the following:

Route 40 Supply
800 National Pike W
Brownsville, PA 15417
United States

Phone: +1 724-632-3331
Email: support@rt40supply.com

We aim to respond clearly and promptly to all inquiries.